App Privacy Policy
Last Update 12 October 2024
Responsible Entity
Bankame SRL (“Bankame”), based in Santa Cruz de la Sierra, Bolivia, is responsible for processing the personal data collected through our platforms and apps.
Contact: protecciondatospersonales@panel-bankame.com
Information We Collect
Bankame may collect the following types of data:
- Data provided directly by users: name, email, phone number, ID, employment or financial information when applying for services.
- Data received from Meta Platforms: name, email address, profile picture, and user ID when users connect their accounts with Facebook/Instagram (only with explicit user consent).
- Automatically collected data: IP address, device and browser information, cookies, and usage patterns for security and analytics purposes.
Purpose of Data Processing
We use personal data strictly for the following purposes:
- To create and manage user accounts.
- To verify identity and prevent fraud.
- To provide and improve Bankame’s financial services.
- To conduct credit risk assessment using alternative and psychometric data, always with user authorization.
- To communicate with users about their accounts, transactions, payments, and service updates.
- To enhance the user experience and provide personalized services.
We do not sell or share user data with advertisers or unrelated third parties.
Data Sharing with Service Providers
Bankame only shares user data with trusted service providers (data processors) acting on our behalf to operate our services securely. These providers include:
- Vultr Holdings, LLC – infrastructure hosting and secure storage.
- Zoho Corporation Pvt. Ltd. – business email services.
- SendGrid, Inc. (Twilio) – transactional email delivery.
- GitHub, Inc. – CI/CD build pipelines where temporary access tokens may be processed.
All providers comply with industry standards for data security and privacy.
Data Retention and Deletion
User data is retained only for as long as the account remains active. If a user closes their account, all personal data—including data obtained via Meta—is permanently deleted from our systems, unless retention is required by law.
Users may request deletion of their data at any time by emailing protecciondatospersonales@panel-bankame.com
User Rights
Users have the right to:
- Access, correct, or update their personal data.
- Be informed about how their data is used.
- Withdraw consent at any time.
- Request deletion of their personal data.
All requests will be addressed in compliance with applicable laws and our internal privacy framework.
Data Security
Bankame uses encryption, restricted access, monitoring, and other industry-standard measures to protect user data from unauthorized access, alteration, or disclosure.
Updates to this Policy
This Privacy Policy may be updated periodically to reflect changes in our practices, technologies, or legal obligations. Users will be notified of significant changes through our platforms.
Contact
Correo electrónico: protecciondatospersonales@panel-bankame.com
Teléfono: +591 77964178
Dirección: Av. Pirai entre 5to y 6to anillo, calle 20, Santa Cruz de la Sierra Bolivia
For users located in Bolivia, please also refer to our full Privacy and Data Processing Policy available here: